FAQs
FAQs
Q: Why Choose La Jolla Soap Company?
A: We are not a factory. All of our soaps are handcrafted with care. Each recipe is comprised of carefully selected natural and eco-friendly ingredients to create a unique, luxurious and healthy experience.
Q: How long does Artisan Soap Last?
A: Artisan soap usually gets better with age but due to the natural ingredients, for optimal freshness we recommend that you use with in a year of purchase date.
Q: Are your products available in stores?
A: Yes! We currently offer our "Seasonal Artisan Soaps" in stores. Please call us directly for current locations.
Q: If I live in La Jolla or in the greater San Diego Area, do I have to pay for shipping?
A: No, You can call us directly for pick up arrangements. (858) 454-2400
Q: What do you charge for shipping?
A: We currently offer a flat rate for USPS shipping (USA only) of $6.75 for orders $50 to $100. Standard orders of $100 + ship free in the USA. If you require expedited shipping, those charges will be dependent on which carrier you select at checkout.
Q: What is your return policy?
A: If there is a problem with your order, please send us an email via the Contact page or call us directly! We will do our best to work out a solution. We do not offer returns due to the personal nature of our products as we could never resale an item once it has been purchased.